FAQ's

Frequently Asked Questions (FAQs)

Welcome to Luxespresso's FAQ page. Here, we've compiled answers to common questions to assist you. If you have further inquiries, please don't hesitate to contact us.

  1. What products does Luxespresso offer?

We specialize in premium espresso machines, coffee grinders, and brewing accessories suitable for both home enthusiasts and professional baristas.

  1. Do you provide equipment for commercial use?

Yes, we offer a range of commercial espresso machines designed for cafés, restaurants, and high-traffic environments.

  1. What is your order cut-off time?

Our order cut-off time is 5:00 PM (GMT) Greenwich Mean Time (London). Orders placed after this time will be processed the next business day.

  1. What are your shipping options and delivery times?

We offer free delivery on all orders within the United Kingdom. Orders are processed within 1-2 business days, and delivery typically takes an additional 3-4 business days. The total delivery time is approximately 4-6 business days from the date of purchase.

  1. Do you ship internationally?

Currently, we only ship within the United Kingdom.

  1. What is your return and refund policy?

We have a 30-day return policy. If 30 days have passed since your purchase, we cannot offer a refund or exchange. For more details, please refer to our Return and Refund Policy.

  1. How can I contact Luxespresso for support?

You can reach us via email at cc@luxespresso.co.uk or by phone at +44 7842 292527. Our support hours are 8:00 AM - 8:00 PM (Mon-Sun).

  1. Do you offer warranties on your products?

Yes, all our products come with manufacturer warranties. Warranty details vary by product; please refer to the product description or contact us for specific information.

  1. Can I track my order?

Yes, once your order is dispatched, you will receive a shipping confirmation email with a tracking number to monitor your delivery.

  1. Do you offer financing options?

Currently, we do not offer financing options. We accept various payment methods, including Apple Pay, Google Pay, Klarna, Mastercard, Shop Pay, and Visa.

  1. How can I stay updated on new products and promotions?

You can subscribe to our newsletter by entering your email on our website to receive updates on new collections and exclusive offers.

If your question isn't listed here, feel free to contact us directly. We're here to help!